Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Manager of Payroll will lead the team and payroll processing in a fast-paced organization. The right candidate will provide strategic direction and expertise to the payroll function, will drive efficiency and process improvement, perform audits and reconciliations of payroll data and audit. The right candidate will provide strategic direction and expertise to the payroll function and will have endless curiosity. They should be a problem solver and self-starter who can drive programs with cross-functional collaboration. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to incidents and changing business needs.

Job Responsibilities and Duties

• Manage the day-to-day payroll operations ensuring accurate and timely processing of weekly payroll in a fast-paced organization.

• Manage relationships and payroll deliverables with external service providers. Partner closely with internal business partners to provide our employees with a first-class payroll experience

• Cross-functional collaboration with business partners for process improvements and efficiencies

• Ensure compliance with all corporate and country-specific policies and procedures

• Partner with Accounting team to ensure accurate general ledger reporting and reconciliations

• Drive process standardization, automation, and continuous process improvement to ensure efficiency and effectiveness

• Act as point of escalation and work to identify, track, document, and resolve errors, issues, and risks proactively with timely further escalation of unresolved items to the Director of Payroll

• Ensures payroll processes are administered in compliance with SOX requirements, internal company policies as well as applicable tax legislation, including applicable wage and hour regulations

• Own month-end close, quarter-end and year-end payroll processes and related tax reconciliations

• Perform analysis, generate reports and assist with special projects that will streamline processes and improve procedures

• Lead the payroll team and promote the development of the team through effective goal setting, metrics, and engagement/development plans

Knowledge, Skills, Abilities

• Strong attention to detail when reviewing payroll data

• Flexible; able to perform and deliver excellent results under high pressure

• Self-motivated and ability to work in a fast-paced environment

• Ability to operate independently and have the strong desire to work as a member of a team

• Strong analytical and problem-solving skills, detail and results orientation are required

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

Bachelor's Degree - Preferred

Work Experience

6-8 years

Supervisory Experience

4-6 years

Related Experience

• 3+ years in leading team

• Experience working in multi-state corporation

• Workday & ADP experience is a plus

• Excellent planning, analytical, interpersonal, and communications skills5+ years of experience in payroll

• Experience implementing internal controls

• GL Account reconciliation experience required

Physical Requirements

Precise hand/eye coordination

Basic keyboarding or other repetitive motions

Lifting/pushing objects weighing over 10 lbs.

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Driving & Delivering Results

Managing Complex Decisions + Business Acumen

Managing Work + Continuous Improvement

Courageous Leadership

Leading Individuals and Teams

Assessing and Growing Talent

Inspiring + Development Others

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.