Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Company Overview

We are a U.S.-based global leader in the restaurant industry, dedicated to delivering an exceptional customer experience through innovative leadership and strategic partnerships. We are currently seeking a Business Director to oversee and lead our operations in various markets across Asia Pacific. This role is based in Hong Kong and will be responsible for managing marketing, operations, and relationships with our licensed partners across the region.

Job Title: Business Director
Location: Hong Kong
Reports To: Managing Director (Hong Kong Based)
Job Type: Full-Time, Exempt

Job Summary

As the Business Director, you will be responsible for leading the brand's development across four markets across Asia. You will manage relationships with key partners, ensuring the brand operates to the highest standards across 50+ locations with growth potential up to100 locations and HKD 780M – 1.17B in sales. Your role includes overseeing marketing, real estate, operations, and IT, as well as driving innovation and growth.

Key Responsibilities

• Operational & Marketing Management: Lead monthly partner QBRs, manage operational dashboards, and review weekly project management tasks (25%).
• Regional Leadership: Oversee critical control points in real estate, operations, marketing, and IT functions across China and Southeast Asia (25%).
• Stakeholder Engagement: Collaborate with internal and external stakeholders to drive the company’s strategic goals in partnership with licensed businesses (20%).
• Innovation and Growth: Spearhead innovation initiatives with licensed partners to continuously evolve the business model and expand brand presence (10%).

Minimum Qualifications

• Education: Bachelor’s Degree in Business or a related field.
• Experience: 8-10 years of experience in a progressive restaurant or hospitality company, with 4-6 years of supervisory experience.
• Skills: Proficiency in Word, Excel, PowerPoint, AutoCAD, and project management software.
• Additional: International licensing experience and executive reporting knowledge are highly desirable.

Preferred Qualifications

• Education: Advanced experience in a hospitality-related field.
• Experience: Over 10 years of experience in an international environment, particularly with global brands managing licensed partner relationships.
• Skills: Proven track record in P&L management, business acumen, and strategic development of licensed partnerships.

Benefits
We offer a competitive salary package, health insurance, annual leave, and the opportunity to work in a dynamic and fast-growing environment. You will also have significant travel opportunities and exposure to global markets.

Legal and Customary Considerations

• Work Visa Sponsorship: Candidates must be eligible to work in Hong Kong. Visa sponsorship is available for qualified candidates.
• Equal Opportunity: We are committed to diversity and inclusion and encourage applications from individuals of all backgrounds.
• Data Privacy: By submitting an application, you consent to the collection and processing of your personal data in accordance with Hong Kong’s Personal Data (Privacy) Ordinance.

How to Apply
To apply, please submit your resume and cover letter outlining your qualifications and experience for this role. We look forward to welcoming you to our growing team!

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.